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Rules That Protect Your Account at key365

These Terms & Conditions set out the rights and obligations that apply to every account on key365, covering how deposits via DANA, OVO, GoPay and QRIS are processed…

Account Eligibility RulesDANA, OVO, GoPay & QRIS Payment TermsWithdrawal Verification PolicyDispute Resolution ProcessAccount Suspension Grounds

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What Our Terms Cover and Why They Matter

key365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

key365 operates under Terms & Conditions designed specifically for Indonesia, where access depends on local law. Every deposit made through DANA, OVO, GoPay or QRIS is governed by the payment terms in Section 4 of our full agreement, which specifies clearing times, minimum amounts and refund

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eligibility. Withdrawals are subject to identity verification before funds are released — this process typically completes within 24 hours of a confirmed request. Our terms also define session data retention periods, the circumstances under which accounts may be suspended, and the steps you must take to
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appeal any restriction placed on your account. We update these terms when operational or legal requirements change, and we notify you via the email address registered to your account at least 7 days before any material change takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Reach Us About These Terms

If any clause in our Terms & Conditions is unclear, or if you need to raise a concern about how a rule has been applied to…

ACCOUNT SECURITY & POLICY

How key365 Handles Your Data and Account Rights

Our Terms & Conditions are not just a legal formality — they define the operational commitments we make to every account holder in Indonesia.

Data Retention Policy

We retain transaction records, session logs and identity documents for a minimum of 5 years in line with our operational…

Cookie Usage Terms

Our Terms & Conditions explain which cookies are essential for account login and which are used for session analytics.

Account Security Obligations

You are responsible for keeping your login credentials confidential under our terms.

Transaction Dispute Rights

Section 7 of our terms outlines your right to dispute any transaction processed through DANA, OVO, GoPay or QRIS.

Account Closure Requests

You can request full account closure at any time by contacting our support team.

Terms Amendment Notifications

Whenever we update these Terms & Conditions, we send a notification to your registered email address at least 7 days…

Your Questions About Our Terms, Answered

The questions below cover what our Terms & Conditions actually require of you, what rights you hold as an account holder, and how specific policy areas — from QRIS payment limits to data deletion — work in practice. If your question is not answered here, our live chat team is available at any hour to walk you through the relevant clause.

Yes. Our terms apply to every payment rail available on the platform, including DANA, OVO, GoPay and QRIS. Each method has specific clearing and refund rules detailed in Section 4 of the full Terms & Conditions document.

We send an email to your registered address at least 7 days before any material change takes effect. You can also view the current version and its revision date at any time in the Policy Archive section inside your account dashboard.

Accounts may be suspended immediately if we detect a breach of our fraud or security clauses. In all other cases, we contact you first. You have the right to appeal any suspension by submitting a written request through our support email within 14 days.

Under our account closure terms, any verified balance is returned to your original payment source — DANA, OVO, GoPay or QRIS — within 48 hours of the closure being confirmed. We send an email confirmation once the transfer has been initiated.

We retain identity documents and transaction records for a minimum of 5 years after account closure, in line with our data retention policy. Session logs are deleted sooner. You can request a data summary at any point by contacting our support team.

Yes. Use of the platform and acceptance of these terms depends on local law. Where local law permits, these terms govern your account fully. If local rules change in your region, we will notify you of any resulting changes to your account access.

Section 7 of our Terms & Conditions covers disputes. Raise a dispute within 14 days of the transaction date via live chat or email. We will investigate and aim to deliver a resolution within 5 business days of receiving your dispute submission.

Rules That Protect Your Account at key365

How to Reach Us About These Terms

How key365 Handles Your Data and Account Rights

Data Retention Policy

Cookie Usage Terms

Account Security Obligations

Transaction Dispute Rights

Account Closure Requests

Terms Amendment Notifications

Your Questions About Our Terms, Answered

01 Do these Terms & Conditions apply to all payment methods including DANA and QRIS?

02 How do I know when the Terms & Conditions have been updated?

03 Can my account be suspended without warning under these terms?

04 What happens to my DANA or OVO funds if my account is closed?

05 How long does key365 keep my personal data after account closure?

06 Is access to key365 terms-bound by local regulations in Indonesia?

07 How do I dispute a QRIS or GoPay transaction under your terms?

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