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How We Protect Your Account and Payment Information

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we handle your personal data with care.

Transparent data handlingSecure payment processingYour control over your info
key365 How We Protect Your Account and Payment Information
GET IN TOUCH

How to Contact Us About Your Data

We answer privacy questions and handle data requests through multiple channels. Reach out during our support hours or submit your request in writing.

Live Chat Available 10 AM to 10 PM Jakarta time, seven days a week.
Email Send privacy requests to [email protected]. Include your account email and a clear description of…
Account Settings Visit the Privacy section in your account settings to download your data, update preferences…
SECURITY AND RIGHTS

How We Keep Your Data Safe and What You Control

Your account and payment data live on encrypted servers with restricted access. We do not sell your information to third parties.

Encryption

All deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end.

No Third-Party Sales

We do not sell, rent or trade your personal data to marketers, data brokers or advertisers.

Data Access Rights

Open your account, go to Privacy Settings and select Download My Data to export everything we hold about you in…

Cookie Control

Essential cookies keep you logged in and process payments. Analytics cookies help us improve the lobby.

Account Closure

When you close your account, we anonymise your profile and game history after 30 days.

Updates to This Policy

We update this privacy policy when our practices change.

Frequently Asked About Privacy at key365

Your questions about data, account security and your rights matter to us. Below are the topics we hear most often from players in Surabaya, Bandung and across Indonesia. If your question isn't answered here, reach out to our privacy team via the channels above.

Yes. Log into your account, navigate to Privacy Settings and tap Download My Data. We'll send you a file with your name, email, payment history, game logs and communication records within seven days of your request.

No. Your DANA, OVO, GoPay and QRIS transaction details stay between you and key365. We do not share payment data with third-party advertisers or data brokers. We may share information with payment processors only to complete your deposit or withdrawal.

We anonymise your account profile 30 days after closure so we cannot link your identity to your game history. Transaction records remain for seven years to meet banking and tax regulations where local law requires it.

If key365 merges with another operator, your data transfer is governed by this privacy policy. We will notify you by email of any material change and give you 14 days to request data deletion or account closure before the transition.

We use your email to send you account alerts, withdrawal confirmations and policy updates. We may notify you about new games or promotions running on key365. You can opt out of marketing emails anytime in your account preferences without affecting your account.

Email [email protected] immediately with details of the concern. Our privacy team will investigate within five business days. You also have the right to lodge a complaint with your local data protection authority where local law permits.

Yes, we store chat transcripts for dispute resolution and service improvement. You can request deletion of chat records from a specific date by emailing [email protected] with timestamps and context. Chats flagged for fraud investigation are retained for compliance purposes.