Reference

Our Legal Terms, Clearly Stated for You

key365 operates under a clear legal framework so you know exactly where you stand — your account, your data, and your transactions with DANA, OVO, GoPay, and QRIS…

Account Terms DocumentedDANA, OVO, GoPay & QRIS CoveredData Policy DisclosedIndonesia-Region ScopeContact Path Available

Explore the Lobby Read FAQ

What Our Legal Policy Actually Covers

key365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction between you and key365 — account registration, wallet funding, withdrawal requests, and how dispute resolution is handled. Eligibility to use this platform depends on local law; we do not extend services to regions where participation is prohibited. When you fund your

1
wallet using DANA, OVO, GoPay, or QRIS, the transaction is processed under our payment-handling clause, which sets out processing windows, failed-transaction remedies, and reversal rights. Withdrawal verification follows a sequential review step: identity confirmation, wallet-address match, and a final compliance check before funds move. Any modification
2
to these terms is published on this page with an updated effective date, and continued use of your account constitutes acceptance. If a clause conflicts with applicable Indonesian regulation, the local rule prevails.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to raise a legal concern, submit a data-access request, or question a policy clause, our compliance team is reachable through three direct channels.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your privacy and account integrity are protected by a set of concrete practices, not abstract promises.

Data Retention Period

We keep transaction records for the period required by applicable Indonesian financial regulation.

Cookie Policy

Our site uses functional cookies to maintain your session and preference cookies to remember your language and wallet selection.

Account Security Practices

Every account login is protected by two-factor authentication, available via SMS to your registered Indonesian mobile number.

Data Access Requests

You have the right to request a full export of the personal data we hold on your account.

Correction and Deletion Rights

If any personal detail on your account is inaccurate, you can correct it directly under Settings or submit a correction…

Who Holds Your Data

key365 is the data controller for all account information. We do not sell personal data to third parties.

Frequently Asked Legal Questions

The questions below cover the legal topics we hear most often from people in Indonesia — account eligibility, data rights, policy changes, and how our terms interact with local regulation. If your question is not answered here, use the Live Chat legal queue or email our compliance desk directly.

Yes. Whether you can open and use an account on key365 depends on local law. We apply eligibility checks at registration, and access to specific product categories may be restricted where local law permits only certain activity types.

Log in, go to Settings, select Legal Requests, and submit a data-export request. We confirm receipt within one business day and deliver the full export to your registered email within fourteen calendar days of identity verification.

You can submit a deletion request through the Legal Requests form or the compliance email. Deletion is carried out after we confirm there are no outstanding legal retention obligations — for example, transaction records required under Indonesian financial regulation.

Each payment rail is covered under our payment-handling clause, which sets out processing timelines, failed-transaction steps, and reversal procedures. Disputes on DANA, OVO, GoPay or QRIS payments should be raised through our Live Chat legal queue for fastest resolution.

Any policy update is published on this page with a new effective date at least seven days before the change takes effect. Continuing to use your account after the effective date constitutes your acceptance of the revised terms.

Contact our compliance desk by email or through the Legal Requests form in Settings. We issue a case reference number within one business day and respond with a substantive answer within three business days. Players in Surabaya and elsewhere in Indonesia follow the same process.

We use functional cookies for session management and preference cookies for language and wallet settings. You can review and withdraw cookie consent at any time in the Privacy Settings panel inside your account — no email needed, changes apply immediately.

Our Legal Terms, Clearly Stated for You

How to Reach Us on Legal Matters

How We Handle Your Data and Account Rights

Data Retention Period

Cookie Policy

Account Security Practices

Data Access Requests

Correction and Deletion Rights

Who Holds Your Data

Frequently Asked Legal Questions

01 Does Indonesian law affect my eligibility to open an account?

02 How do I request a copy of the personal data key365 holds on me?

03 Can I ask key365 to delete my account data?

04 How are DANA, OVO, GoPay and QRIS transactions covered by your terms?

05 What happens if key365 updates its legal terms?

06 Who can I contact if I believe my data has been handled incorrectly?

07 Which cookies does key365 use, and can I turn them off?

Related Pages